Area Supervisor

Position Overview: 

Responsibilities/ Job Duties:

• Champions health, safety, environmental and service policies, standards and process
  improvement.
• Responsible for the value creation and profitability of assigned area
• Ensures that equipment is clean and maintained is excellent working condition.
• Empowered to frequently represent Estis to customers, providing technical/operation expertise
  in response to customer inquiries
• Efficiently deploys equipment, materials, and personnel to job sites with a focus of optimizing
  operations, costs and maximizing resources
• Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified
  geographical area
• Provides leadership and communication of company practices
• Coordinates deployment of equipment, materials and personnel to the job site at optimum
  utilization and minimum cost across one or more service delivery processes within a specified
  geographical area
• Measures and communicates teams performance against all set Metrics, develops plans for
  improvement where warranted
• Compiles and conveys job-specific information to Field Service Technicians, other Managers
  and/or departments within the company
• Coordinates work with others to minimize equipment downtime and most effectively utilize
  resources
• Evaluates direct reports and makes recommendations for Technical and soft skills training
• Implements, manages and communicates performance measures for area for responsibility.
• Accountable for implementation and execution of budget, and Operational Standards and
  Processes
• Participates in management reviews of measures with team, develops and executes action plans
  for improvement
• Must be able to work with the team in developing improved work processes for the department
• Performs other duties as assigned

Qualifications:

• Exhibit strong customer service, interpersonal, coaching and leadership skills

• Proficient using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills

• Strong organizational, planning and scheduling, process management and negotiation skills

• Strong analytical abilities, mechanical aptitude combined and problem solving skills

• Strong Writing skills with technical subject matter and oral communication skills

• High school diploma or experience equivalent

• Specific industry knowledge and job experience

• Planning & Scheduling experience preferred

• 3+ years of experience in customer relations

• 7+ years of required technical experience

• 3+ years of supervisory experience

• Valid Driver’s License with satisfactory driving record

Physical Requirements:

• Ability to stand, sit and/or walk on a hard surface as well as safely bend, stoop, reach, climb
  steps, and use ladder for long periods of time daily

• Ability to lift up to 80 pounds

• Vision required: 20/40 with or without corrective lenses to accurately read all related
  distribution documents

• Ability to communicate verbally using a telephone

working conditions:

• Ability to work under pressure

• Willingness to travel extensively driving a company vehicle

• Subject to outdoor environment with adjusting temperatures and climate strong customer service, interpersonal, coaching and leadership skills