CMMS Manager (Computerized Maintenance Management System (CMMS))

Position Overview: 

Responsibilities/ Job Duties:

• Oversee the deployment, configuration, and customization of the CMMS to meet the needs of the organization
• Ensure that the CMMS is properly integrated with other systems such as enterprise resource planning (ERP) and other management systems
• Maintain and update the CMMS database, ensuring accurate information on assets, work orders, parts inventory, and preventive maintenance schedules
• Manage the collection, input, and maintenance of accurate asset data, including equipment history, warranties, manuals, and preventive maintenance schedules
• Generate and analyze reports from the CMMS, providing insights into asset performance, maintenance trends, downtime analysis, and maintenance costs
• Create and maintain key performance indicators (KPIs) and dashboards to monitor the efficiency of the maintenance operations
• Develop and manage preventive maintenance schedules to ensure all equipment is serviced regularly to minimize downtime and extend the lifecycle of assets
• Utilize CMMS data to support predictive maintenance initiatives and identify potential equipment failures before they occur
• Work with maintenance teams to ensure all maintenance tasks are tracked, assigned, and completed within the CMMS system
• Provide training and support for users of the CMMS, ensuring that maintenance teams, technicians, and other stakeholders understand how to effectively use the system
• Serve as the primary point of contact for CMMS-related issues, providing troubleshooting assistance and solutions for system users
• Create user guides and documentation to assist with training and system navigation
• Identify and recommend opportunities for continuous improvement in maintenance processes and CMMS functionality to enhance overall productivity and system utilization
• Collaborate with the IT department to ensure the CMMS is optimized for performance, security, and integration with other business systems
• Establish and promote best practices for maintenance operations, ensuring standardization across all teams and facilities
• Manage relationships with CMMS software vendors, ensuring timely updates, system support, and addressing any technical issues or improvements
• Liaise with external service providers and contractors to ensure that maintenance work and repairs are captured accurately in the CMMS system
• Ensure that the CMMS aligns with industry standards, regulatory requirements, and safety protocols
• Monitor and track the compliance of maintenance activities to ensure that all preventive maintenance, inspections, and repairs are carried out in accordance with established guidelines
• Generate audit-ready reports on maintenance and compliance activities when required
• Performs other duties as assigned

Qualifications:

• Exhibit strong customer service and interpersonal skills
• Proficient using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills
• Strong organizational, planning and scheduling, and process management skills
• Experience in troubleshooting software-related issues and working with cross-functional teams
• Strong writing skills with technical subject matter and oral communication skills
• In-depth knowledge of CMMS software (e.g ManagerPlus (preferred), Maximo, SAP PM) and best practices for implementation and maintenance
• Proficiency in data analysis, report generation, and KPI tracking
• Familiarity with asset lifecycle management and cost optimization strategies
• Planning & Scheduling experience preferred
• 3+ years of experience in customer relations
• 3+ years of CMMS management  

Physical Requirements:

• Ability to stand, sit and/or walk on a hard surface
• Vision required: 20/40 with or without corrective lenses to accurately read all related distribution documents
• Ability to communicate verbally using a telephone

Working Conditions:

• Ability to work under pressure
• May require occasional overtime or on-call work, depending on maintenance schedules or system issues
• Ability to travel to visit various areas and sites
• Subject to outdoor environment with adjusting temperatures and climate