Regional Operations Manager

Position Overview: 

Responsibilities/ Job Duties:

• Champions the safety culture of the region by driving leading indicator KPIs and encouraging the behavior based safety initiatives of the organization.
• Responsible for the day to day operations of the region including field service maintenance practices, headcount optimization, service quality issue management, and customer communication.
• Monitor and analyze key performance indicators (KPIs) and operational metrics to ensure the region meets company standards for safety, service quality, unit maintenance, financial health, and customer satisfaction
• Manage regional budgets, ensuring that operational expenses remain within target levels while maximizing operational efficiency
• Conduct regular reviews of financial performance, including cost analysis and profitability assessments
• Implement cost-control measures without compromising service quality
• Build and maintain strong relationships with clients, ensuring customer satisfaction through effective communication, service delivery, and prompt issue resolution
• Address customer concerns and resolve operational issues in a timely and professional manner.
• Collaborate with sales teams to support business growth by ensuring timely and efficient equipment delivery, maintenance, and customer interactions.
• Ensure all regional operations are compliant with company policies, local regulations, and industry standards
• Oversee safety practices and ensure that all staff are adhering to safety protocols and maintaining a safe working environment
• Lead, mentor, and develop regional operations staff, providing guidance, training, and growth opportunities
• Implement and support training programs that ensure staff are knowledgeable in equipment operation, safety procedures, and customer service
• Provide regular reports to senior management on regional operations performance, including key metrics, budget status, and any operational challenges
• Ensure effective communication between teams, areas, and management to promote transparency and improve operational workflow
• Participate in Root Cause and Corrective Action exercises for all safety and quality related issues in the region.
• Ensures that equipment is clean and maintained and in excellent working condition.
• Empowered to frequently represent the company to customers, providing solutions to technical/operation expertise in response to customer inquiries
• Coordinates schedules and activities of supervisors, guides leadership staff in assigned region, and optimizes operational performance, and conducts regular performance appraisals
• Handles escalated customer issues and quality incident reports.
• Measures and communicates team performance against all set metrics and develops plans for improvement where warranted
• Coordinates work with others to minimize equipment downtime and most effectively utilize resources
• Evaluate direct reports and make recommendations for technical and soft skills training
• Present best practices and implement continuous improvement of service delivery.
• Performs other duties as assigned

Qualifications:

• 7+ years of experience in operations or field services related business

• 5+ years of compression related experience

• 5+ years of experience in an operations leadership role

• Exhibit strong customer service, interpersonal, coaching and leadership skills

• Proficient using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills

• Strong organizational, planning and scheduling, process management and negotiation skills

• Strong background in budget management and financial analysis

• Strong analytical abilities, mechanical aptitude combined and problem-solving skills

• Strong writing skills with technical subject matter and oral communication skills

• Preferred academic or technical education

• Specific industry knowledge and job experience

• Planning & Scheduling experience preferred

• Valid Driver’s License with satisfactory driving record 

Physical Requirements:

• Ability to stand, sit and/or walk on a hard surface as well as safely bend, stoop, reach, climb steps, and use ladder for long periods of time daily

• Ability to lift up to 80 pounds

• Vision required: 20/40 with or without corrective lenses to accurately read all related distribution documents

• Ability to communicate verbally using a telephone

working conditions:

• Ability to work under pressure

• Ability to travel within the region to visit various areas and sites

• Subject to outdoor environment with adjusting temperatures and climate